Frequently Asked Questions
Find answers to commonly asked questions about our services.
How can I place an order?
When placing an order with us, the process is simple and efficient. All you need to do is send us a shipment instruction email containing the supplier details, preferred shipping mode, and delivery address. Once we receive this information, we will promptly contact the suppliers to initiate transportation of your order.
What’s the payment term?
As part of our standard procedure, we kindly request payment before the shipment reaches its final destination. This requirement is in place to ensure a smooth and efficient process for all parties involved. Once the payment is received, we will proceed with releasing the Bill of Lading (BL) telex to facilitate the delivery of your goods.
How long does shipping take?
Shipping times from China to Europe vary based on the mode of transportation:
– Air freight: 5-10 days.
– Railway freight: 32-45 days.
– Sea freight: 50-65 days.
It’s door-to-door transportation time, inclucing the pickup, port to port transpotation, the delivery to the destination and all the paperworks.
Can you offer freight insurance for us?
Yes, we offer freight insurance to provide added peace of mind and protection for your shipments. Our freight insurance coverage helps safeguard your goods against unforeseen events during transportation, ensuring that you are financially protected in case of any damage or loss.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!
Frequently Asked Questions
Find answers to commonly asked questions about our services.
How can I place an order?
When placing an order with us, the process is simple and efficient. All you need to do is send us a shipment instruction email containing the supplier details, preferred shipping mode, and delivery address. Once we receive this information, we will promptly contact the suppliers to initiate transportation of your order.
What payment methods do you accept?
As part of our standard procedure, we kindly request payment before the shipment reaches its final destination. This requirement is in place to ensure a smooth and efficient process for all parties involved. Once the payment is received, we will proceed with releasing the Bill of Lading (BL) telex to facilitate the delivery of your goods.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.